Blackboard Help @ UofL
Current Blackboard Issues List
Click the links below to learn about current known issues existing in the Blackboard system:
- Error received when trying to Send Email and View Grades from My UofL tab
- Student's post and the menu bars disappear in the Discussion Board
- Expect "Warning - Security" Popup Window
- Course Copying "Discussion Boards Forums" from Course to Course
Explanations
Error received when trying to Send Email and View Grades from My UofL tab
The student may receive and error when trying to use Send Email or View Grades from the My UofL tab.
These functions are also available from the course.
To send email from a course select Communication under the Tools menu on the left of the screen
then select Send Email and lastly select the user group you wish to send to such as All Instructor Users.
To view grades from a course select Course Tools under the Tools menu on the left of the screen and
then select My Grades.
Blackboard is currently working to resolve these issues.
Student's post and the menu bars disappear in the Discussion Board
The student's post and the menu bars may disappear after you send an email to the author on the Email Forum User page within the Discussion Board. After sending the email you are returned to the Thread Detail page with an empty thread box and no top or side menu bars. Only the view of the post is missing, the actual post is still visible by re-entering the Discussion Board.
You must reset your Blackboard instance to continue using Blackboard normally. Close all browser instances of Blackboard to continue. Enter blackboard.louisville.edu in the address bar. Select the Login button. You are still logged into Blackboard, simply navigate to your course to resume your activities.
Also note: Selecting the Collect button in the Discussion Board can produce similar results. Follow the steps above to reset your Blackboard instance. These issues have been reported to Blackboard.
Expect "Warning - Security" Popup Window
If the Security Warning Certificate appears it is expected and is OK to accept. The certificate will contain Blackboard, Design Science, or Web_eq_applet. Please choose [Run] and *Always trust...* for Internet Explorer 7 or [Always] for Internet Explorer 6. Once you have selected *Always*, you will not see this message again unless you update Java.
Course Copying "Discussion Boards Forums" from Course to Course
Currently during a Course Copy with Discussion Board checked, the individual student posts are copied too. This process is only supposed to copy the Forums only. If you have copied a Discussion Board (Forum) you can remove the individual posts one-by-one if necessary. It is recommended that you create new Forums instead of copying Discussion Board (Forums) in the Course Copy process. *Blackboard is currently working to resolve this issue.