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General Performance Improvement
Ensuring Accountability by Measuring and Reporting Outcomes |
 LSHRM Approved |
We all are working hard, but do we know the real difference we are making for our customers?
This new seminar is based on established practices in outcome measurement and results-based accountability used by government and non-profit sectors to demonstrate program accountability. Whether you are focused on human-service results or wondering how your for-profit organization can gauge success with its customers, this course will provide you with basic tools and techniques.
By knowing how we connect to our customers and program participants, we can find new and better ways to improve our effectiveness, reengage our passion for work and learn to tell our “story.”
This seminar is especially useful for not-for-profit organizations, front line managers and others who want to re-connect to their organization’s vision, mission and goals.
You’ll Learn:
- Principles and practices of results-based accountability
- How to use the principles of outcome measurement as a strategic planning tool
- The differences between logic models and results-based accountability
- A common language for outcomes, indicators and measurements
- Measures of success
For a printer friendly copy of complete agenda
Instructor: John Spence Bio
Schedule: Wednesday, November 19, 2008 (Course #097EBJ) register
Fee: $349 (includes instruction, course manual, lunch, certificate of completion, parking, and refreshment breaks)