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Coaching and Motivation Skills
Understanding and Solving Performance Issues: Tools for Managers and Employees 
This workshop will help both you and your employees understand the true nature
of performance problems and take positive action to solve them.
A wide range of performance issues will be addressed, including low productivity, unacceptable quality, tardiness, and poor attendance.
Bring real performance problems with you for hands-on practice with the tools. You'll leave with realistic actions you can implement immediately upon returning to the office.
YOU'LL ALSO LEARN TO:
- Approach performance issues with data-based, solution-focused techniques
- Identify the root cause of performance problems
- Integrate newly learned solutions into existing performance management systems
- Negotiate with your employees to agree on performance improvement actions and goals
SEMINAR AGENDA:
1. Performance Issues in the Workplace
· The nature of performance challenges (problems and opportunities)
2. Getting a Handle on the Real Performance Problem (or Opportunity!)
· How to target a high-payoff performance issue
· Investigating, gathering data, and interpreting your findings
· Tools practice
3. Teaching Your Employees to Address Performance Issues
· Setting the stage: five conditions that must be present
· Empowering employees to resolve their own performance issues
· Tools practice
4. Finding Solutions and Opportunities
· Tools practice: identifying possible solutions for performance issues at your workplace
· Watching for performance opportunities
5. Working with Systems
· How to integrate the tools into existing performance management systems
· A practical take-home plan for integration
6. A Springboard to Inspiration
· Using the tools to motivate and inspire yourself and others
For a printer friendly copy of complete agenda
INSTRUCTOR: Virginia Weber Denny bio
SCHEDULE: Thursday, April 23, 2009 (Course #097KBJ) register
Fee: $349 (includes instruction, course manual, lunch, certificate of completion, parking, and refreshment breaks)